At this time we only ship within the United States. We ship via the US Postal Service. We offer $5 flat rate shipping for all orders totaling $74.99 or less, excluding tax and shipping. Most orders are sent via First Class Mail and we make every effort to ship the next business day. If your order is heavy or bulky, we may use a different method of shipping, however most kit and fabric shipments will be US Postal Service.
We at Artfully Quilted Design® make every effort to ensure you receive first quality premium goods. If you should receive a product that is incorrect, damaged or missing, we will exchange/replace the item or refund money at the customer’s request, as long as we are contacted within 30 days of delivery of the product. If you have an issue, please contact us at ArtfullyQuiltedDesign@gmail.com or by using a contact form on the website. Please contact us before returning an item so we can provide additional instructions and expedite the return process.
We will not be able to replace, reship or refund if we’re not notified within those first 30 days. We do not accept returns on cut yardage and/or non-defective merchandise.
Refunds will be issued once returns are received and processed by us, usually within 5 business days. Refunds will not be given for shipping charges. Refunds for refused or abandoned packages will be at our discretion.